Tech Support

Easy and Worry Free

Excellent Technical Support

At American Aqua Solutions we want to make the purchase and ownership of a residential or commercial water treatment system as easy and worry free on you as possible. Therefore, we strive to provide you with excellent customer service and technical support. All our technicians are very knowledgeable, and experienced. They have been thoroughly trained and have experience in the service field as service technicians. This ensures that they are accustomed to the installations, maintenance, and overall operation of our equipment.

Most of our equipment is user friendly and fairly simple to maintain. Outside of Indiana, these units are often installed by a mechanically inclined home or business owner, a plumber, or a contractor. Upon purchase, we offer detailed instruction manuals, installation videos, and live correspondence via phone or Skype with our technicians for additional support with installation, programming, and even troubleshooting. We also offer installation schematics that are available upon request. Our (ELT) Endorsed Local Technician Network is also a valuable resource for installation support as well.

If you are not comfortable doing your own installation or do not have someone in mind for the install, then our ELT Network can help. We are able to recommend an Endorsed Local Technician to come to your home or business and provide a site survey with a quote for installation and commissioning of your new water treatment solution. These technicians are typically plumbers, contractors, or even local handymen that are familiar with this equipment.

This type of support ensures that our water treatment systems are installed properly and provide you peace of mind as well. We are available for tech support 7 days a week and are eager to help with any questions or concerns that you may have. We provide durable, sustainable, top of the line water treatment equipment that typically has very few operational problems. We have examined and tested many different products before offering them. This allows us to provide you with the most reliable systems on the market.

However, as with anything mechanical, equipment issues can arise. No matter what, we strive to work with you to find quick and viable solutions for any technical or operational concerns. We offer some of the best and most comprehensive technical support resources in the business. This is an area where many other water treatment companies struggle. If you need any additional support, or have any questions regarding installation, set-up, operation, or maintenance please reach out via phone or email so we can work with you to work through any technical concerns that you may have.

Reviews

What People Say About Us

Jacob from American Aqua Solutions is an absolute pleasure to work with. Very detailed, knowledgeable, confident and thorough. Great personality and easy to work with. I would definitely recommend Jacob and American Aqua Solutions if you’re in need of someone to help you with your water treatment system.

Chris Powell

I recently contacted American Aqua Solutions about installing a new water softener and water filtration system in my home. Their responsiveness and professional was impressive and their quality of work was incredible to say the least. The gentlemen and his team arrived 30 minutes early and was completely transparent with me with regard to the installation process. It was really nice to see a company that truly cares about their craft and cares even more about their customers. I would highly recommend you consider using American Aqua Solutions!

Kenneth Young

I recently contacted American Aqua Solutions about installing a new water softener and water filtration system in my home. Their responsiveness and professional was impressive and their quality of work was incredible to say the least. The gentlemen and his team arrived 30 minutes early and was completely transparent with me with regard to the installation process. It was really nice to see a company that truly cares about their craft and cares even more about their customers. I would highly recommend you consider using American Aqua Solutions! Jacob and his team really do set the standard for professionalism and craftsmanship.

Kenny Y. in Plainfield

American Aqua is a great company. They sell a superior product at a great price. Intelligence and the experience is hard to come by these days. They've got it.

John B via Yelp

I recently contacted American Aqua Solutions about installing a new water softener and water filtration system in my home. Their responsiveness and professional was impressive and their quality of work was incredible to say the least. The gentlemen and his team arrived 30 minutes early and was completely transparent with me with regard to the installation process. It was really nice to see a company that truly cares about their craft and cares even more about their customers. I would highly recommend you consider using American Aqua Solutions!

Marc M via Google

Jacob and his team really do set the standard for professionalism and craftsmanship.

Rick c via Google

Jacob really customized our water softener needs on a well water system. His assessment was thorough and he gave us exactly what we needed without over charging us. We couldn’t be any happier!

Jason W via Google

After research and calls with Culligan and Kinetico, we purchased the Patriot Prime Elite system from American Aqua Solutions. They were the most competitive on price and willing to work around our schedule. When the installer arrived, he was extremely professional, knowledgeable and courteous. The system was installed quickly and neatly. We haven't had the system very long but love our soft and clean drinking water. I've recommended this system to our neighbors and builder for future use. Great system!

Joe K via Google

The service and expertise provided by American Aqua Solutions was nothing short of excellent. American Aqua a water softener in our home and has done so for family members as well, and have always exceeded expectations. Great product, great value, great company!

Dale W via Google

Top quality experience! Knowledgeable, professional, prompt, friendly, and clear communication from sales through installation. Unit functions well and delivers soft water in area known for extremely hard water.

Elizabeth C via Google

Highly recommended, they installed our water softener promptly and were the most competitive on price. I knew exactly what they were going to do, the detailed explanation and care is what sold us. 5 stars

Lydia Y via Google

Couldn't be HAPPIER! Professional work, great price, and done quicker than I ever expected. In fact (and this is total honesty), the price was literally LESS THAN HALF what the other company quoted me. I am super happy, and highly recommend American Aqua Solutions! They are my new "go to" for water systems.

Candace K via Yelp

I would highly recommend American Aqua Solutions. Jacob installed a reverse osmosis system in our kitchen. He was very professional, courteous, and knowledgeable, explaining how the system works and answering all our questions. We love the RO system, and the price was lower than the competitors.

Kenneth Y via FB

great service with great product at a great price. I am 100% sold Jacob Bills and American Aqua Solutions

Wayne H via FB

Jacob from American Aqua Solutions is an absolute pleasure to work with. Very detailed, knowledgeable, confident and thorough. Great personality and easy to work with. I would definitely recommend Jacob and American Aqua Solutions if you're in need of someone to help you with your water treatment system.

Vickie W via Yelp

Jacob came to our newly built home here at Carmel to install a water filtration system. From the very first call to job completion, he was very professional and courteous. He took the time to explain the goods and bads of the system. He walked me through the steps of taking care of the system. Found out that he is the owner of the company. He does have a ton of knowledge on all kinds of water filtration systems. I'll definitely trust him with all mine and my friends' future work for water filtration systems.

Abunaser F via Yelp

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Quick turn around time for your queries. Our representative will be in touch with you within 24 hours.

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